Frequently Asked Questions

Our customer service telephone opening hours are Monday - Friday 8am - 5pm. You can make purchases from our website 7 days a week, 24 hours a day.

*We are closed on weekends and bank holidays.

We accept all major credit cards, debit cards and Paypal payments that are secured using Shopify. Direct bank transfer is also available on request by calling 01202 113233

Yes, with the exception of promotional offers and exclusive online discounts, prices of products on the website match the in-store price.

Yes, we supply high-quality building materials to both trade professionals and DIY customers.

You can reach us via phone, email, or our contact form on the contact page. Our team is available from 8am to 5pm Monday to Friday.

You can place an order directly through our website, visit our store, or call our sales team for assistance.

Orders can be modified or canceled as long as they haven’t been dispatched. Contact us as soon as possible.

Yes, we provide trade discounts and bulk pricing. Contact our sales team for a custom quote.

We will often have to use more than one method of delivery to complete your order.

Your order confirmation e-mail will confirm how many deliveries you will receive.

Our team can help you choose the right materials for your project. Reach out for expert guidance by email, phone or our contact form.

Yes, many of our products include manufacturer warranties. Check the product page or contact us for more details.

Yes, we offer nationwide delivery with various shipping options, including express and bulk deliveries.

Standard delivery usually takes 3-5 business days, while express shipping is available for urgent orders. Some orders may take up to 25 days to arrive.

Unfortunately we don't ship internationally at this time.

Once your order has been dispatched, we will provide a tracking link via email. Visit Track My Order for more info.

Please refer to our Shipping Policy for delivery costs.

You must inform us by email or phone that you wish to return the item within 14 days of your items being delivered.

All items must be unopened, in resalable condition, and in the original packaging.

Contact our support team with your order details, and we will process the refund according to our policy.

We aim to get all refunds fully processed in up to 14 working days from the point when you notify us of cancellation. However in most situations this is processed a lot quicker. Upon receiving your confirmation email of detailing your cancellation, the refund will show back in your bank within 3-5 working days.